Welcome to the fashionunion.com website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you.
Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at info@fashionunion.co.uk
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
We accept Visa, Mastercard, Delta, Solo, Visa Electron and Switch/Maestro. Unfortunately, we are unable to accept cash or cheques and do not offer credit accounts.
If you have paid on your debit or credit charge card you will only be charged once the goods have been dispatched to the delivery address and we will email you to confirm dispatch.
Only one promotional offer can be used per order. Please note that products sold in our Sale, Special Offer or Clearance constitute promotional offers. Please note menswear can not be returned. If there are any problems with an order you place, we will contact you by phone or email.
Promotional offers may be withdrawn at any time. Free Standard Delivery - In some instances, a Free Delivery offer will be substituted with a fixed discount of £3.95 (the cost of standard delivery).
All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.
Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.
We have made every effort to display all products as accurately as possible.
The colours of our products that appear on the website may differ to actual product depending on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are subject to change without notice. Prices are inclusive of VAT (where applicable). Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
1. You hereby accept and agree that the following rules apply without limitation to the promotion.
2. The Promotion is open to UK and ROI residents and excludes employees of Fashion Union, Penny Plain and Fashion Direct Group, their immediate families, agents or anyone professionally connected to the promotion.
3. No purchase necessary.
4. The competition is open between 28th October 2011 until midnight 6th November 2011.
5. The winning entry will be selected no later than 7th November 2011
6. The winners will be announced via Facebook and should contact Fashion Union via email style@fashionunion within 3 days of the winner being announced.
7. If the winner does not respond to the email notification within 3 days of announcement or if they cannot be contacted within 3 days the promoter reserves the right, at its absolute discretion, to withdraw prize entitlement and to award the prize to a substitute who will be drawn at the same time as the original. The same acceptance period will apply to the new winner.
No responsibility is taken for entries lost, delayed, misdirected or incomplete due to server functions, virus, bugs or any other causes outside the control of Fashion Union.
8. The Promoter’s decision is final and binding in all matters and no correspondence will be entered into.
9. The Promoter reserves the right to use all entries submitted for further promotional activity.
10. By entering the Promotion entrants acknowledge that they may be required to participate in publicity relating to the Promotion without further consent or payment. Such publicity may include, without limitation, the entrants name and/or image, statements made by the entrants concerning the Promotion and/or prizes, and moving images of the entrants taken as part of the Promotion.
11. The prize is not transferable/exchangeable. No cash alternative.
12. Names of the winners can be obtained by sending an email entitled “Fashion Union ‘Win an iPhone 4S’ Winners List” to style@fashionunion.co.uk between 8/11/11 and 28/11/11.
13. The Promoter reserves the right to refuse to post any invalid or incorrect entry.
14. The Promoter reserves the right at its sole discretion to disqualify any individual found to be tampering with the operation of the promotion, or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive.
15. The Promoter's decision is always final and binding and the winning entry must comply with these general terms and conditions. No correspondence will be entered into regarding this promotion, including but not limited to the selection procedure.
16. Entrants below the age of 18 (eighteen) should obtain their parents’ or guardian’s consent before entering the competition.
17. The Promoter reserves the right, in its sole discretion, to disqualify and remove any entry that does not comply with the following requirements. You warrant and represent that, in respect of each entry submitted as follows:
a) you are the author of each entry;
b) each entry does not contain any infringing, threatening, false, misleading, abusive,
harassing, libellous, defamatory, vulgar, obscene, scandalous, inflammatory,
pornographic or profane content;
18. Any personal information, including, without limitation, the participant's name, mobile
phone number and/or email address will be used solely in connection with this promotion
and will not be disclosed to any third party except for the purpose of this promotion or
fulfilling prizes where applicable.
Any material created as part of the Promotion shall be owned by the Promoter. Entrants agree for the Promoter to edit, publish and use in perpetuity throughout the world all or segments of any such material in any and all media (including print and online) for publicity and news purposes.
19. By entering this Promotion, entrants agree to be bound by the Terms and Conditions governing this Promotion.
20. The Promoter reserves the right at any time and from time to time without any liability
whatsoever, to modify or discontinue, temporarily or permanently this competition,
with or without prior notice to participants.
The prize
21. The prize is a 2 x tickets to the BBC Children In Need Manchester Rocks Concert 2011. 1 pair of tickets will be available to win; therefore 1 individual winner will be selected, who will receive a pair of tickets.
The event will take place on Thursday 17th November 2011 starting at 4pm. The winner and their guest will need to arrange their own transport to Etihad Stadium, Manchester.
On arrival at the stadium you should enter via Gate 11 on Ashton New Road, where free parking is available in car park 6a or 6b.
On arrival at Etihad Stadium you will be greeted with a champagne reception, 4 course meal with wine, a concert programme and souvenir gift.
6pm complimentary coaches will depart Etihad Stadium, arriving at Manchester M.E.N Arena at 6.30pm.
7pm – concert commences.
10pm – concert ends, a coach will take you back to Etihad Stadium.
Any terms and conditions attached to the prize either by Fashion Direct Group, or by a third party prize provider must be adhered to.
22. Children under the age of 14 should be accompanied by an adult to the venue.
23. Prize delivery will be negotiated with the prize winner upon contact with the marketing team.
25. Unless otherwise stated in the rules of a particular competition, there will be no cash or other alternative to the prize offered and prize is not transferable.
26. Prizes do not include provision for travel to Etihad Stadium, accommodation, insurance or any other expenses unless otherwise specified. The winner is responsible for the payment of any expenses other than those stated in the prize description above.
27. Fashion Direct Group, its subsidiaries and related companies will not be liable for any circumstances beyond its reasonable control that prevent a prize being taken up by a winner.
28. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook and Facebook shall not be liable in any way whatsoever to the participants.
Furthermore, any questions, comments or complaints regarding the promotion will be directed to the Promoter, not Facebook.
1. You hereby accept and agree that the following rules apply without limitation to the promotion.
2. The Promotion is open to UK and ROI residents and excludes employees of Fashion Union, Penny Plain and Fashion Direct Group, their immediate families, agents or anyone professionally connected to the promotion.
3. No purchase necessary.
4. The competition is open between 18th October 2011 until midnight 25th October 2011.
5. The winning entry will be selected no later than 28th October 2011
6. The winners will be announced via Facebook and should contact Fashion Union via email style@fashionunion within 7 days of the contest having been completed.
7. If the winner does not respond to the email notification within 7 days of receipt or if they cannot be contacted within 7 days of receipt the promoter reserves the right, at its absolute discretion, to withdraw prize entitlement and to award the prize to a substitute who will be drawn at the same time as the original. The same acceptance period will apply to the new winner.
No responsibility is taken for entries lost, delayed, misdirected or incomplete due to server functions, virus, bugs or any other causes outside the control of Fashion Union.
8. The Promoter’s decision is final and binding in all matters and no correspondence will be entered into.
9. The Promoter reserves the right to use all entries submitted for further promotional activity.
10. By entering the Promotion entrants acknowledge that they may be required to participate in publicity relating to the Promotion without further consent or payment. Such publicity may include, without limitation, the entrants name and/or image, statements made by the entrants concerning the Promotion and/or prizes, and moving images of the entrants taken as part of the Promotion.
11. The prize is not transferable/exchangeable. No cash alternative.
12. The Promoter reserves the right to substitute the stated prizes, in whole or in part, should the whole prize or an element thereof become unavailable for any reason, with an alternative of equal or greater value.
13. Names of the winners can be obtained by sending an email entitled “Fashion Union ‘Win an iPhone 4S’ Winners List” to style@fashionunion.co.uk between 28/10/11 and 28/11/11.
14. The Promoter reserves the right to refuse to post any invalid or incorrect entry.
15. The Promoter reserves the right at its sole discretion to disqualify any individual found to be tampering with the operation of the promotion, or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive.
16. The Promoter's decision is always final and binding and the winning entry must comply with these general terms and conditions. No correspondence will be entered into regarding this promotion, including but not limited to the selection procedure.
17. The Promoter reserves the right, in its sole discretion, to disqualify and remove any entry that does not comply with the following requirements. You warrant and represent that, in respect of each entry submitted as follows:
a) you are the author of each entry;
b) each entry does not contain any infringing, threatening, false, misleading, abusive,
harassing, libellous, defamatory, vulgar, obscene, scandalous, inflammatory,
pornographic or profane content;
18. Any personal information, including, without limitation, the participant's name, mobile
phone number and/or email address will be used solely in connection with this promotion
and will not be disclosed to any third party except for the purpose of this promotion or
fulfilling prizes where applicable.
Any material created as part of the Promotion shall be owned by the Promoter. Entrants agree for the Promoter to edit, publish and use in perpetuity throughout the world all or segments of any such material in any and all media (including print and online) for publicity and news purposes.
19. By entering this Promotion, entrants agree to be bound by the Terms and Conditions governing this Promotion.
20. The Promoter reserves the right at any time and from time to time without any liability
whatsoever, to modify or discontinue, temporarily or permanently this competition,
with or without prior notice to participants.
21. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook and Facebook shall not be liable in any way whatsoever to the participants.
Furthermore, any questions, comments or complaints regarding the promotion will be directed to the Promoter, not Facebook.
Twitter
Win A Pair of EMU’s! Terms and Conditions
In order to participate in this competition you must:
Have a Twitter account, and have accepted the Terms of Service of Twitter.
Follow us, complete the tweet and retweet our original tweet to be entered into the competition.
The competition will close at midnight on 27th September 2011 – entries after this time will not be valid.
The winner will be selected from all valid tweets and notified via direct Message from @Fashion_Union no later than 30th September 2011.
No purchase necessary. All questions must be answered correctly to be entered into the draw. The winner will receive one pair EMU Stinger Hi or EMU Stinger Lo. Style, colours and sizes are subject to availability. Style size and colour required will be determined upon being the winner. Please allow 7-10 days for you prize to be delivered.
If the winner does not respond to the notification tweet within 2 days of receipt or if they cannot be contacted within 2 days of receipt the promoter reserves the right, at its absolute discretion, to withdraw prize entitlement and to award the prize to a substitute who will be drawn at the same time as the original. The same acceptance period will apply to the new winner.
No responsibility is taken for entries lost, delayed, misdirected or incomplete due to server functions, virus, bugs or any other causes outside the control of Fashion Union.
This competition is not open to employees of Fashion Union, Fashion Direct Group or their families.
The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.