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Delivery info

Fashion Union offer several delivery options:

Standard Delivery - £2.95
Normal delivery within 3 - 5 working days.

Europe - £6.95
Albania, Andorra, Austria, Belgium, Cyprus, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Turkey.. Normally delivery within 7-10 working days.

United States and Canada - £9.95
Canada, USA, Argentina, Belize, Bermuda, Bolivia, Colombia, Costa Rica, Ecuador, El Salvador, Falkland Islands, French Guiana, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay, Venezuela

Rest of The World - £10.95
Normally Deliveries arrive within 7-10 working days. For a full list the countries we deliver to, please visit our delivery page

Need help? See our Delivery Page, check out our FAQs, or Contact Us for more info.

Returns

Returns policy

In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund of that item or to exchange it for a different size or colour (sale & promotional items must be returned within 7 days of receipt but unfortunately, we cannot offer exchanges on sale items due to limited availability.).

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.
Please note that in the interests of hygiene, earrings, eyelashes, tights and swimwear cannot be returned, unless they have remained in their original wrapping or are faulty.

In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

As an online business, we aim to provide a Returns service that is totally hassle-free for you. Just fill out the Returns Form enclosed with your order.

How to return

Return you parcel to:
FASHION UNION - Returns Department
Unit 1, Parkway Interchange, 35 Kettlebridge Road, Sheffield, S9 3BZ, United Kingdom.

There are two ways to return items to Fashion Union; by Royal Mail or Collect+

Returns via Royal Mail

Return your parcel at your local Post Office and obtain proof of postage. Please retain your receipt for your records

Or,



Return items at any of over 4,500 local shops offering Collect+ service, typically open early to late, seven days a week for £3.95.

You will be given a receipt and code to track your parcel online.

1. Go to www.collectplus.co.uk/fashionunion where you can enter your postcode to find your local shop

2. Visit www.collectplus.co.uk/fashionunion and follow the instructions to purchase and print off a returns label

3. Securely attach the label to your parcel ensuring that the barcode is clearly visible and that the original delivery label is covered.

4. Drop off your parcel at any local store offering the Collect+ service.



It may take up to 10 days for us to receive your return, depending on which postal service you use. However once we receive your item/s, we will inspect and process the return which may take up to 14 days.

So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your fashionunion.com account.

Any refund will automatically be issued to the card used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email.

In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

CONTACT US
You can contact Fashion Union by any of the following methods:

EMAIL: info@fashionunion.com

TELEPHONE
0844 5730900
Mon - Fri 08:00 to 21:00
Sat - 10:00 to 17:00
Sun – 10:00 to 17:00

POST
Fashion Union, 3-4 Tilley Road, Washington, Tyne and Wear NE38 0AE